BOOK A FREE CALL
BOOK A FREE CALL
logotype
logotype

PRIVACY POLICY

 

Last updated: July 01, 2025

 

INTRODUCTION

This Privacy Policy (“Privacy Policy”), together with our Terms of Service (“Terms”) sets out the basis on which we manage our user’s (“user”, “you” or “your”) personal information, which we collect as a result of your use https://rwalabs.ae/ website including any of its subdomains and any functionality and services provided by us (“Website”).

We are committed to ensuring that your personal information is protected and is used, stored and disclosed in accordance with this Privacy Policy.

Please read this Privacy Policy carefully to understand what information we collect, how that information is used, and how we can share it.

By accessing or using the Website or by indicating your acceptance through the “I accept” button or respective check box in connection with or related to this Privacy Policy, you are acknowledging that you have read, accepted without modifications, and agreed to be bound by this Privacy Policy and all terms incorporated herein by reference.

If you do not agree, either partially or wholly, to this Privacy Policy, you should not access or use the Website or use the Services, functions, or features offered from time to time, and you must immediately discontinue accessing, connecting, using, or engaging in our Services and the Website.

We will not use your Personal Information for any other purpose that has not been covered in this Privacy Policy or the Terms without providing you prior notification or obtaining your consent.

You agree and acknowledge that we cannot guarantee that any losses, misuses, unauthorized accession, or alteration of your Personal Information will not occur. You hereby agree that you play a vital role in protecting your Personal Information, including your credentials.

This Privacy Policy does not apply to third-party websites linked to the Website and over which we have no control.

 

  1. MODIFICATION

We may review the Privacy Policy periodically and reserve the right to change it at any time at our discretion by posting such changes on the website. Changes will be effective immediately when posted. Your continued use of the website following the posting will constitute your acceptance of those changes.

 

  1. PERSONAL INFORMATION

“Personal Information” means information that we directly associate with a specific person or entity, which may include, without limitations, name, addresses, telephone numbers, email address, payment information, unique device ID, device location, IP address, usage date, and other such related information.

 

  1. COLLECTION PURPOSES

We may use the Personal Information collected for a variety of business purposes, including the following:

  • For providing customer services to you;
  • For ensuring that our legal and statutory obligations are complied with;
  • For identifying and suggesting products or services that might interest you;
  • For verifying your identity and maintaining a record of your transactions and interactions with us;
  • For processing any transaction as applicable;
  • For making internal business decisions about current and future service offerings;
  • For creating, modifying, improving, enhancing, removing or fixing our services and their performance;
  • For providing you customized user experiences, including personalized services offerings;
  • For protecting our rights, interests, safety and property and that of our customers, service providers and other third parties and affiliates;
  • We may use Personal Information for investigations or for prevention of fraud, for consumer protection or network abuse and to protect our users;
  • We may disclose and use personally identifiable information in the course of resolving disputes, problems troubleshoot, enforcement of the Terms of Service or other legal rights, or to alert you to changes in our policies or Terms of Service that may affect your use of the Website.

 

  1. HOW WE COLLECT YOUR PERSONAL INFORMATION

We may collect information about you under the following situations:

  • Information you provide. We collect information you provide us when you register for or use the Website, or otherwise communicate with us. Without limitations, provision of information by you may include the following: information provided when you contact us or register to participate in our affiliated products, KYC information, provide us with your personal contact information, billing information and any information shared with payment processors, all as may be necessary for the provision of the Services or the interaction executed by you.
  • Upon interaction with our Customer Service representatives or anyone acting on our behalf, or once you enter information on the Website, submit survey responses, we may also collect Personal Information and other data. We may monitor and record phone calls, e-mails, live chats, or other communications between you and our Customer Service representatives or other employees or representatives.

 

  1. THE USE OF COOKIES

“Cookies” refers to a small text file that a website can place on your hard drive to collect information about your activities on the website. The cookie transmits information back to the website system, which is generally the only computer that can read it. We may use cookies to enhance your experience and avoid multiple logins or password authentication requests.

In addition, your use of the Website may direct you to certain advertisers or third-party website providers, which may also use cookies or similar web tags (small data text files placed on your computer or device) or similar technologies to identify your computer or device and record your preferences and other data for the purpose of personalizing your visits, see which areas and features are popular, and improve your experience and use of the services and websites provided.

Depending on the device used, you may be able to set your browser to reject or delete cookies, but that may result in the loss of some Website functionality.

 

  1. USE FOR MARKETING AND ADVERTISING

We may use your Personal Information to notify you about new products, services, or promotional activities that may be of interest or benefit to you. This communication may be conveyed via email, SMS, telephone, or mail. Should you wish to discontinue receiving marketing or promotional materials from us, or if you have specific preferences regarding the mode of communication, please feel free to contact us at any time via email at hello@rwalabs.ae with your request, and we will promptly address your preferences.

Periodically, we may reach out to you concerning the management and administration of your account. Such communications may be conducted through any of the contact methods provided during user registration. It is important to note that these communications remain independent of your opt-in or opt-out status for direct marketing communications.

 

  1. HOW WE STORE AND PROTECT PERSONAL INFORMATION

We may use a variety of physical, electronic, and procedural safeguards to protect Personal Information from unauthorized access, use, or disclosure while it is under our control. Unfortunately, no data transmission over the internet can be guaranteed to be completely secure. As a result, although we utilize security measures, we may not guarantee you against the loss, misuse, or alteration of Personal Information under our control, and you provide Personal Information to us at your own risk. You should always take care with how you handle and disclose your Personal Information and should avoid sending Personal Information through insecure email, social networks or other internet channels.

We retain information for as long as we have a business or tax need or as required under the applicable laws, regulations and/or government orders from time to time. Following termination of your use of the Website and Services, we shall endeavor to erase and discard your data subject to the limitations and requirements under the applicable laws and regulations.

 

  1. WHEN WE SHARE INFORMATION COLLECTED ABOUT YOU

Except as detailed herein in this Privacy Policy, we do not sell, license or otherwise provide your Personal Information to unaffiliated third parties without your consent.

We may only share and disclose your information in the following situations:

  • Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
  • Third-Party Service Providers. We may share your data with our third-party partners and service providers upon your consent obtained in writing, online, through “click-through” agreements and downloads, upon your acceptance of the terms of disclosures for certain services, or by other means when you interact with our third-party service providers.

 

  1. TRANSFER TO OTHER COUNTRIES

To provide you with Services, we may transfer your information to countries outside your country where we have infrastructure facilities. By using the Website, you consent to the transfer of your information outside of your country.

 

  1. THIRD-PARTY COLLECTION OF PERSONAL INFORMATION

This Privacy Policy only addresses the use and disclosure of the Personal Information we collect from you. To the extent that you disclose your information to other parties through the use of our Services such as by clicking on a link to any other websites of our partner networks, different rules regarding Privacy Policies may apply to their use or disclosure of the Personal Information you disclose to them.

You hereby acknowledge that we will not be responsible for the products, services, or descriptions of products or services that you receive from the third-party websites or for the content or privacy practices of the third-party websites. You hereby agree that we are not responsible for, or able to control, the privacy, security, or other practices of any third parties. This Privacy Policy will not be applied to any such third-party products and services that you access through our website. You hereby agree that websites, applications and services of third parties (including affiliate entities, associated companies, partners, sponsors, advertisers or other persons) will be governed by the privacy settings, policies, and/or procedures of the third party, which may differ from this Privacy Policy. It is your responsibility to review the privacy statements, policies, terms, and conditions of any person or company to whom you choose to link or with whom you choose to contract. We are not responsible for the privacy statements, policies, terms, conditions, or other content of any website not owned or managed by us.

 

  1. USERS’ RIGHTS

You have the right to access your Personal Information and to require the correction, updating and blocking of inaccurate and/or incorrect data by sending an email to us at hello@rwalabs.ae.

Upon your written request, we will inform you of the Personal Information relating to you that we hold and the use and general disclosure of your Personal Information. We will also give you a copy of the Personal Information that we have retained.

You may also request the deletion or destruction of both your account and Personal Information by sending an email to us at hello@rwalabs.ae]. We will action your request immediately, except, where this is not consistent with our legal and regulatory obligations.

You may also ask us to transfer your Personal Information to another controller of your choice.

To ensure the confidentiality, integrity and availability of your information, we may request you to confirm your identity by providing identification documentation and/or other methods prior to assisting you in exercising any of your rights.

If you refuse to prove your identity, we may decline to take actions in respect of your data, save restricting processing, until we can ensure that such actions are the true wish of the data subject.

We may use automated processing and profiling to reduce the risks of fraud, money laundering and abuse of our services. 

 

  1. CONTACT

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us at hello@rwalabs.ae.